Refund policy
At Chicnexa, customer satisfaction is our priority. We want you to enjoy shopping with confidence, which is why we offer a 30-day return and refund policy on eligible purchases.
1. Return Eligibility
You may request a return within 30 days after your order has been delivered.
To qualify for a return, products must:
- Be unused or gently unused.
- Be in their original condition.
- Include original packaging and tags where applicable.
- Not show signs of damage caused after delivery.
For hygiene reasons, worn, washed, altered, or personalized items may not be eligible for return unless they arrive defective or incorrect.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Our team will review your request and provide the best available solution as quickly as possible.
3. How to Request a Return
To begin a return, please email:
Include your order number and reason for the return.
Please wait for return authorization before sending any package back.
Returns sent without prior approval may not be accepted.
4. Refund Process
Once your returned package has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to the original payment method.
Depending on your payment provider, refunds may take 5–10 business days to appear.
5. Exchanges
If you would like another size or color, please contact us first. We will gladly help arrange an exchange whenever inventory is available.
6. Order Cancellation
Orders may be canceled before processing begins.
If an order has already entered fulfillment or shipping, cancellation may no longer be possible.
7. Non-Returnable Items
The following may not be eligible for return:
- Gift cards
- Personalized products
- Final sale items
- Products showing signs of misuse
- Items returned beyond the return period
8. Contact
Questions regarding returns or refunds?
Email: support@Chicnexa.fit
Phone: +1 (250) 752-7028